Guarantees, Policies & Legal Information
Everything in one place — Driving International Association's complete policy framework for International Driving Permit services.
Last Updated: April 2026 · Driving International Association
Acceptance Support
Not accepted with valid written proof? We review and support your case.
Fast Delivery
Digital IDP delivered promptly. Physical kit dispatched within 15 business days.
Refund Eligible
Duplicate payments, pre-processing cancellations, and verified delays covered.
Proof Required
Official written proof needed for rejection-based refund requests.
Nature of Service
Driving International Association (DIA) provides Instant Digital Translation and Facilitation Services for International Driving Permits (IDP). Since the digital certified copy of the IDP is generated and delivered to the member's dashboard immediately upon successful payment, we follow a strict no-refund policy as a baseline, subject to the exceptions listed below.
Acceptance Support Guarantee
DIA issues IDPs recognized under the 1949 Geneva Convention on Road Traffic, accepted in 150+ countries worldwide. If your permit is not accepted in a country where it is commonly recognized, contact our support team with valid written proof for a thorough review.
What counts as valid written proof:
- Official rejection letter on letterhead from the authority
- Email from rental company, traffic authority, or transport office stating reason for rejection
- Stamped document or written note from any official authority
- Any verifiable written evidence clearly identifying the rejecting authority
Delivery Time Guarantee
After successful application submission and document approval, delivery timelines are as follows:
| IDP Type | Method | Timeline | Status |
|---|---|---|---|
| Digital IDP | Email delivery | Within promised processing time after approval | Instant / Fast |
| Physical IDP Kit | Courier to home | Prepared and dispatched within 15 business days after approval | Standard Shipping |
Refund review available when:
- Digital IDP not delivered within promised timeframe due to our internal delay
- Physical kit dispatch delayed beyond 15 business days due to our error
Not covered for refund:
- Courier delays after dispatch
- Customs, postal, or weather-related delays
- Wrong address provided by customer
Non-Cancellable Orders
Once an application is submitted and the digital document is issued, the service is considered consumed. Therefore, orders cannot be cancelled and no refund requests will be entertained after digital delivery has taken place.
Once any of the following steps have begun, cancellation may not be possible:
- Identity or document verification has started
- Application is under approval review
- Document creation or IDP generation has begun
- Digital IDP has been generated or dispatched
- Physical kit shipment preparation has started
Accuracy of Information
It is the sole responsibility of the applicant and member to provide accurate information including Name, Date of Birth, License Number, and all other required details. Driving International Association will not be liable for any errors or typos made by the applicant.
Physical Membership Kit
The fee for the Physical + Digital IDP plan includes the cost of the International Translation Booklet, including customized printing and global shipping. Once the physical kit is dispatched, no returns or refunds are applicable for the physical component.
Refund Eligibility
Refund requests may be considered in these cases:
- Duplicate payment made due to a technical error or accidental double submission
- System failure — if the system fails to generate the digital document even after a successful transaction
- Order cancelled before any processing has begun
- Delay in digital IDP delivery caused by our internal systems beyond promised timeframe
- Verified technical issue on our end that prevented document completion before generation
- Official written rejection proof submitted from a recognized local authority
Non-Refundable Situations
- Digital IDP already generated, approved, and delivered to the customer
- Wrong or incomplete information submitted by applicant
- Missing required documents from customer side
- Change of mind after processing begins
- Orders already processed or shipped
- Delivery delays caused by courier, customs, postal services, weather, or third parties after dispatch
- Verbal refusal without written proof
- Rejection based on local laws or authority decisions without official written evidence
- Customer applying for wrong country or wrong IDP type despite clear product descriptions
How to Submit a Refund or Support Request
Contact support with the following information:
- Full name as entered in your application
- Order number or transaction reference
- Registered email address
- Clear reason for the request
- Supporting documents — written proof, rejection letter, payment screenshot as applicable
Need Help? Contact DIA Support — 24/7
Driving International Association support is available round the clock on WhatsApp, email, and live chat.
📧 info@drivinginternationalassociation.com · +66 93 453 1077
Last Updated: April 2026 · Driving International Association
Introduction
Driving International Association (DIA) is committed to protecting your privacy. This policy explains how we handle your personal data when you use our International Driving Permit services at drivinginternationalassociation.com.
Data We Collect
Personal Information:
- Full name, Date of Birth, Email address, and Phone number
- Residential address for physical IDP kit delivery
Document Data:
- Domestic driving license details and uploaded photos — for IDP translation purposes
- Passport-size photograph — for IDP generation
- Government ID details — for identity verification
Payment Data:
How We Use Your Data
- To generate your Digital IDP Translation and Physical Membership Kit
- For real-time QR-based verification on our portal
- To communicate updates, delivery status, and renewal reminders regarding your IDP
- To provide customer support and process refund or support requests
- To comply with applicable laws and regulations
Data Security
Driving International Association takes the security of your personal data seriously. We employ industry-standard security measures to protect your information:
- SSL encryption on all pages and transactions
- Secure servers — your license details are never stored in plain text
- We do not sell your data to any third-party marketing companies
- Payment processing handled by PCI-compliant authorized payment gateways
- Access to customer data restricted to authorized DIA team members only
Data Retention
Driving International Association stores your IDP translation data to provide you with Instant Download access whenever you log in to your member dashboard. This allows you to:
- Re-download your Digital IDP at any time
- Request free reprints of your physical booklet
- Access your IDP history and renewal information
Cookies & Tracking
Our website uses cookies to improve your browsing experience and analyze site traffic. These include:
- Essential cookies — required for core website functionality and security
- Analytics cookies — help us understand how visitors use our website
- Marketing cookies — used to show relevant advertisements (can be disabled)
Your Rights
As a customer of Driving International Association, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at info@drivinginternationalassociation.com.
Privacy Questions? Contact DIA
For any privacy-related queries, data access requests, or concerns, our team responds within 24 hours.
📧 info@drivinginternationalassociation.com
Last Updated: April 2026 · Driving International Association
Non-Governmental Entity
Driving International Association (DIA) is a private membership-based association and is not affiliated with, or a part of, any Government agency, national transport authority, or government ministry in any country. DIA provides professional certified translation and facilitation services for international travelers worldwide.
Purpose of Document
The International Driving Permit (IDP) issued by Driving International Association is a Certified Translation of your domestic driving license, formatted as per the 1949 Geneva Convention and 1968 Vienna Convention on Road Traffic. It is intended to bridge the language gap for foreign authorities and car rental agencies.
- Translates your license details into multiple internationally recognized languages
- Accepted by traffic authorities and car rental companies in 150+ countries
- Serves as companion documentation alongside your original national driving license
- Formatted per Geneva Convention 1949 and Vienna Convention 1968 standards
Original License Requirement
The IDP issued by Driving International Association is NOT a replacement for your original driving license. It is only valid when carried along with a valid, original physical Domestic Driving License issued by your home country.
Acceptance Policy
While documents issued by Driving International Association follow international standards (Article 24 of the 1949 Convention), the final acceptance of the translation rests solely with local foreign law enforcement and private car rental companies.
DIA makes every effort to ensure our IDP meets globally accepted standards. We maintain acceptance in 150+ countries and provide full support in the event of any acceptance issues.
No Liability
Driving International Association shall not be held liable for any legal issues, traffic violations, accidents, or penalties incurred by the member while driving in a foreign country. Members are advised to strictly follow all local traffic laws of the country they are visiting.
- DIA is not liable for traffic violations or fines issued by foreign authorities
- DIA is not responsible for accidents or damage caused while driving abroad
- DIA does not guarantee acceptance by every individual rental company or officer
- DIA is not responsible for changes in local laws that may affect IDP acceptance
Governing Law
These Terms and all services provided by Driving International Association are governed by applicable international standards, including the 1949 Geneva Convention on Road Traffic and the 1968 Vienna Convention on Road Traffic. Any disputes shall be resolved through good-faith negotiation. Where formal resolution is required, disputes shall be subject to arbitration or the jurisdiction mutually agreed upon by both parties.
Registered Address: 380 Birch Bark Dr Brick, New Jersey (NJ), 08723.
Legal Queries — Contact Driving International Association
For any legal questions regarding our services, documentation, or policies.
📧 info@drivinginternationalassociation.com
Last Updated: April 2026 · Driving International Association
Agreement to Terms
By accessing or using the services of Driving International Association (DIA) at drivinginternationalassociation.com, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Service Description
Driving International Association provides the following services:
- Digital IDP — instant email delivery upon approval
- Physical IDP Booklet — printed and shipped to your home address
- IDP verification services via QR code and online portal
- Customer support for IDP-related queries
DIA acts as a translation and facilitation service. The IDP we issue is a certified translation document and not a government-issued document. Please refer to the Legal Disclaimer tab for full details.
Eligibility to Apply
To be eligible to apply for an IDP through Driving International Association, you must:
- Hold a valid, unexpired national driving license from your home country
- Be 18 years of age or older
- Provide accurate, complete, and truthful information in your application
- Upload clear, legible photographs of required documents
Payments & Pricing
All prices are listed in the applicable currency at checkout. We accept Credit Card, Debit Card, UPI, PayPal, and other available payment methods. Payments are processed securely through authorized payment gateways. By completing a purchase, you agree to:
- Pay the full amount displayed at checkout including any applicable taxes
- Provide valid payment credentials
- Authorize DIA to process the payment for the selected service
Intellectual Property
All content on drivinginternationalassociation.com including text, images, logos, design, and code is the intellectual property of Driving International Association. You may not:
- Copy, reproduce, or distribute DIA website content without written permission
- Use DIA's name, logo, or branding without authorization
- Reverse engineer or attempt to extract DIA's proprietary systems
- Use DIA content for commercial purposes without a partner agreement
IDP Validity & Renewal
IDP issued by Driving International Association is valid for the period selected at purchase — 1 year, 2 years, or 3 years — from the date of issue. Important conditions:
- IDP validity cannot exceed the validity of your original driving license
- IDP does not auto-renew — you must apply for a new IDP upon expiry
- An expired IDP is not valid for driving abroad
- DIA will send renewal reminders before expiry as a courtesy service
Partner & Affiliate Terms
Partners and affiliates of Driving International Association agree to additional terms as outlined in the DIA Partner Program agreement. General conditions include:
- Commission is paid monthly for verified, non-refunded sales only
- Partners must not misrepresent DIA services or make false claims
- DIA reserves the right to terminate partnerships for policy violations
- Referral links must not be used in spam or unsolicited communications
Changes to Terms
Driving International Association reserves the right to update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised date. Continued use of DIA services after any updates constitutes acceptance of the revised terms.
For significant changes, DIA will notify registered members via email. We recommend reviewing this page periodically.
Questions About Our Terms?
Driving International Association is committed to transparency. Contact us for any queries about our terms and conditions.
📧 info@drivinginternationalassociation.com